Manage Online Reputation – Why It Is Needed
Posted in Marketing on January 7th, 2011 by Margaret Ferguson – Be the first to commentAll companies strive to create great brands. No one in their right minds will pay a lot of money for brands if its reputation is questionable. If a brand has been badmouthed to death like the Ford Pinto (1976), you cant sustain customers patronizing your products or services for long-term. You might as well just start over and instead of trying to rehabilitate it.
Your brand reputation not only guarantees respect from your market, which eventually translates to revenues. More than this, when the going gets tough and low sales leads your company being bought out by a competitor, your brand reputation can net you a windfall. That became clear when HP bought the Palm brand of cell phones for $1.2 billion, or when Tata Motors bought Jaguar and Land Rover from Ford for $2.3 billion. But can you find a buyer for a company whose brands have little or no sales? Chances are, you wont find anyone.
In the age of the internet, a presence in cyberspace now brings in as much revenues as traditional market channels. But along with an instant global market reach, your reputation online can be subject to all sorts of unfounded hearsays, negative rumours, unflattering product reviews, bad mouthing from disgruntled customers, employees, and even competitors in blogs and forum posts
You may select to ignore these. Apart from the fact that they basically can vanish as swiftly as they cropped up, these are probably not from people that are not influential enough that in can, in fact, damage the brand. Keep in mind, however, that it short bite-sized content that is tantamount to slander and libel from a ton of people can put all the hard work you put in your brand in jeopardy.
You could file lawsuits against these offending sites but legal recourse only attempts to compensate you for the damage if you win the case. And thats the problem in a nutshell since businesses dont really want to be compensated for any damage done to their brand reputation. Because such compensation will never reverse the damage done. You can win your case in court, but you lose the war in protecting you reputation.
Thats why companies with brand protection high in their priority maintain professionals who are tasked to manage online reputation with the diligence and online vigilance to keep them abreast of whats being said about their brand online. There are internet tools that do this tracking well. Once the slightest upsurge in negative content start to appear, they start harnessing search engine reputation management to neutralize the threat.
Managing web reputation means being proactive rather than reactive. Using proper SEO methods can guarantee that all the negative articles or reviews get pushed 5, 7, or even 10 pages down search results.
In essence, online reputation management means that you take care of your brand. Do something about it the minute you find bad content about your brand when searching for yourself using a major keyword. Hire search engine marketing specialists who have a proven track record at manage online reputation repair services to assist you with reputation management.
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